When engaging with Collins Communications, our professional staff has vast experiences unmatched by any solutions provider in the marketplace. We do more than just provide a proposal. Our professional services staff each takes a part in developing a solution to maximize value and minimize costs far into the future.

Data & Voice Life Cycle

Our philosophy is based upon the Professional Services Lifecycle: Discovery, Design, Implement, Support. In following this philosophy, we employ several departments and skill sets so your solution draws upon experience that companies pay thousands for. You receive it just for selecting Collins as your provider with a Nortel solution.

In addition, we can provide a roadmap for your data and voice future by helping you plan for business changes, maximize revenues and decrease costs.

Discovery – Before engineering a solution, we perform all of these functions as needed to ensure a proper fit:

Consulting Services

Needs Analysis
Performance & Capacity Planning
Disaster Recovery Planning
Business Impact/Case Development
ROI (Return On Investment)
BLI (Bottom Line Impact)

Network Assessment Services

IP Telephony Readiness Analysis
Wireless LAN Readiness Analysis
Network Performance

Design

Engineering Design Services

Solution Design
Multi-vendor Integration/Compatibility Design
Network Design
Application Design
Infrastructure Design (CAD)
Multimedia Design

Scope of work definition

Engineering Specifications & Requirements Definition

Implementation

Project Management

Your Single Point of Contact
Review of Equipment & Design
Network Circuit Provisioning
Site Survey
Database & Application Review
Staging & Implementation
Testing & Assurance
Client Training

Support

Collins Communications provides 24/7/365 support for all of our products and services. We provide several support options to meet your needs.

Single point of contact for support available 24/7/365
Trouble isolation, determination and resolution
Hardware failure diagnosis and maintenance coordination
Trouble ticketing and automatic escalation for urgent issues
Remote-access to systems for support technicians to diagnose and fix problems
Proactive remote network monitoring option is available for device alerting and more