Contact Center Portfolio

The partnership between Collins and Nortel goes back well over 30 years. Our collaboration has produced many highly successful contact center implementations and our experience is unmatched.

Nortel’s leadership in developing contact center products makes it easier for customers and clients to do business with you seamlessly. Whether it’s through real-time live agents via Nortel’s Contact Center or Nortel’s industry leading self-service platforms, your clients can access you their way: anywhere, anyway, anytime.

Nortel’s portfolio can combine multimedia capability with existing TDM platforms maximizing investment. Or together, we can deploy a fully converged IP infrastructure to take advantage of the flexibility and scalability of going virtual with agents and supervisors anywhere there is a secure IP connection. It doesn’t matter if your organization is TDM, virtual or somewhere in between, the team of Collins and Nortel has your application covered.

Nortel Contact Center (Contact Center 6.0)

Contact Center Manager
Contact Center Multi-media
Contact Center Express
Call Center Management Information System – Management for Centrex ACD Call Center

Nortel Self-service Portfolio

Self Service Platforms

Media Processing Server 500
Media Processing Server 1000
Pre-Paid Services Platform

IVR-CTI Platforms

Intelligent Call Manager
Integration Package for Meridian Link
Communications Control Toolkit – Middle ware

Speech Technology Platforms

Speech Server
Advanced Speech Recognition
Natural Speech Navigator

Graphical User Interface (GUI) Tools

Media Processing Server Developer
Media Processing Server Manager
Media Processing Server Studio
Service Creation Environment