Minimize risk of downtime, reduce costs and gain the convenience of a single point of contact for the
support of your voice and data communications systems with Collins’ flexible support service. Collins’
Support and Maintenance includes around-the-clock coverage, technical assistance, hardware and
software maintenance, device monitoring and more.
• Over thirty years of experience with Nortel technology solutions.
• Hardware support service to ensure any equipment problems are resolved quickly.
• Proactive maintenance providing greater availability of communications systems and resources.
• Assurance that your company and IT staff are backed up by experienced certified engineers.
• Advanced monitoring and expert assistance without expensive capital investment, new hires or a steep learning curve.
Standard Features
Full time 8x5 emergency coverage including
two hour response
Hardware and software maintenance repair
includes parts and labor (where applicable)
Expert assistance from our Technical Solutions
Center available 8a.m. - 5p.m. business days
Online customer portal
Remote system health checks and alerting
Training for end users and administrators
Customer defined emergencies |
Optional Offerings
Full time 24x7x365
Extended term support
Software Release Subscription
Advanced LAN and WAN monitoring
Data, security and wireless support
Traffic analysis and consultation
Telco resolution/restoration
Application server support
On-site telecom management
Environmentals monitoring |
View support pdf
